FAQs

Catalogue changes may include colours, textures, finishes, hardware, personal details, small practical adjustments or sizing. Requests are assessed case by case; not every change is feasible. Send the product link and requested changes before purchasing.

New designs are considered exceptionally for creative fit and possible future catalogue use; we do not offer exclusive one-off designs. A specific earlier workshop design outside the current catalogue may be assessed for reproduction, subject to design, materials and availability. See the separate New designs and Previous designs sections for details.

For artwork, send clean ready-to-use artwork if you have it; vector artwork in black and white is ideal. A reference may need redrawing or adaptation, and developing artwork from an idea may require separately quoted design hours.

For custom sizing, follow the workshop’s measuring guidance and provide complete, accurate measurements. Pattern changes, extra materials or decorative patterns and stencils scaled to fit can add time and design cost. We’ll assess what is feasible.

Custom orders are made specifically for you; we cannot fulfil them by taking an already finished piece directly from stock. Please allow for manufacturing rather than the dispatch time of a ready-to-ship item. The time required depends on the product, the complexity of your request and our workshop schedule. A simple change, such as choosing brass hardware instead of nickel during production, is different from a project requiring design, research, patterns or other development work. We will discuss the work and expected timing with you individually. Please enquire well in advance for complex projects. During busy periods, we may need to place your request on a waiting list until we have a suitable production opening.

No. Discounts are available only for eligible ready-made stock items that can be selected from stock and sent to you without changes. They may be offered to support the workshop’s stock management. If a request means we cannot take the finished item directly from stock and send it to you as it is, we treat it as a custom order. Discount codes, sale prices, promotions and additional requested discounts do not apply. Requests to accelerate production are also treated as custom orders for this purpose and are not eligible for discounts.

We do not accept changes, returns or cancellations for custom orders. The item is made specifically for you, following the instructions and specifications you have agreed with us, and cannot be sold to another customer. Please review your request carefully before confirming. Once your order has been accepted and the custom-order process has begun, work is already being invested in your project. This includes research, personalised customer communication and support, and pre-production work, as well as any materials purchased or prepared for the order. These working hours and resources form part of the project, even before the finished piece is made. The order cannot be cancelled once that process has begun.

Tell us about your idea

Contact us using the form or by email

You can use this form or email us at outcastprops@gmail.com to start a conversation about your idea. If you would like to explain your project in more detail or send reference photos and other images, please use email so you can include everything together. Tell us whether you would like to modify a catalogue item, revisit a previous design or propose a new one. Include the relevant product or design reference, the changes you have in mind and any date you are working towards. You do not need every technical detail to make an initial enquiry. We will review feasibility and workshop availability before agreeing an order; an enquiry does not confirm acceptance or reserve a production slot.